Shipping policy

Last Updated: 11/11/2024

Thank you for shopping at Trendease!  We are committed to providing a seamless shopping and delivery experience. Please review our shipping policy to understand our processes for handling and delivering your orders.

Shipping Destinations

We currently ship to the following locations:

  • United Kingdom
  • United States

Free Shipping on All Orders

To make shopping with us even easier, we are pleased to offer free standard shipping on all orders, regardless of the order amount or destination.

Order Processing Time

Once your order is placed, it will be processed within 1-3 business days. Please note that processing times may vary during high-demand periods, holidays, or promotional events. When your order is processed, you will receive a confirmation email with tracking information.

Estimated Delivery Times

  • United Kingdom: 3 - 7 business days
  • United States: 5 - 21 business days

Please note: these delivery times are estimates and may vary depending on factors beyond our control, such as customs clearance, carrier delays, or other unforeseen circumstances.

Order Tracking

Once your order ships, you will receive an email with a tracking link. This allows you to track your package from our facility to your door. For any questions or concerns regarding your tracking information, feel free to contact us at support@trendease.co.uk.

Customs, Duties, and Taxes

For international orders, please note that import duties, taxes, and fees may apply according to your country’s regulations and will be the customer’s responsibility. Trendease is not liable for any additional charges incurred during the shipping process.

Shipping Issues and Delays

While we aim to provide timely and accurate deliveries, certain issues may arise that could delay your order. If your package is delayed, lost, or has any delivery issues, please contact us at support@trendease.co.uk, and we’ll assist in resolving the issue.

Damaged or Incorrect Items

We take care to ensure every order is packed correctly and securely. If your order arrives damaged, defective, or incorrect, please contact us immediately with a photo of the issue and your order confirmation at support@trendease.co.uk. We will work promptly to correct any issues.

Returns and Refunds

For information about returns and refunds, please review our Return & Refund Policy.

Contact Us

For any questions or assistance regarding your shipping, please contact our customer service team at support@trendease.co.uk.